Using GOV.UK One Login with Search cosmetic product notifications (SCPN)
How to sign in to SCPN using GOV.UK One Login and what to do if you have problems.
Before you start
You need a GOV.UK One Login to use this service.
If you do not have a GOV.UK One Login, you can create one when you sign in.
If you do not have a Search account, you must request one.
If you’re having trouble accessing your account
Your account doesn’t allow you to use this service
Check you’re signed in with the correct GOV.UK One Login. You may need to sign out of GOV.UK One Login and sign back in again.
If your GOV.UK One Login is correct, but it still does not work, contact us using the enquiries form.
You cannot access the information you need
Contact us using the enquiries form.
You created a Submit account by mistake
Contact us using the enquiries form.
You cannot remember your GOV.UK One Login sign in details or they don’t work
You can change these details in your GOV.UK One Login:
- email address
- password
- how you get security codes to sign in
Changing the sign in details for your GOV.UK One Login - GOV.UK
You’re having problems with security codes
GOV.UK One Login sends the security codes you need to sign in. SCPN no longer sends its own codes.
If you use an authenticator app, make sure you use the code linked to your GOV.UK One Login.
If you’re not getting codes or have lost the device you use to receive them, see the GOV.UK One Login help section:
Contact GOV.UK One Login if you need more help.
If you still need help, contact us using our enquiries form.